Policies
Shipping & Returns
Everything you need to know about how your order gets to you — and what happens if something goes wrong.
Shipping
- Orders placed before 3 PM EST ship the same business day.
- Standard US shipping: 2–5 business days via USPS or UPS.
- Free shipping on all US orders over $199.
- Every package is insured and shipped with tracking.
- Signature required on orders over $500 to protect your product.
International
We ship to Canada and select international destinations. International rates are calculated at checkout. Duties and taxes are the buyer's responsibility.
Returns
- Sealed, unopened product can be returned within 30 days of delivery.
- Opened boxes, packs, and singles are final sale.
- Buyer covers return shipping unless the item was damaged or incorrect.
- Refunds are issued to the original payment method within 3–5 business days of receiving the return.
Damaged or Lost Packages
If your package arrives damaged or goes missing in transit, contact us within 7 days of the delivery date. Include your order number and photos of the packaging and product. We'll file the claim and make it right.
Questions? Email support.stn@gmail.com or call 913-481-0664.
